Contact Us

We are happy to assist you. If you have a general question regarding your Eagle Community Credit Union MasterCard, please review our Frequently Asked Questions. Otherwise, contact us by phone or mail.

  • PHONE
    • Toll-Free:(800) 234-5354
      Local:(949) 588-9400
      Outside the United States:00-1-515-457-2082

  • MAIL
    • Member Service
      • Eagle Community Credit Union
      • PO Box 10409
      • Des Moines, IA 50306-0409

    • MasterCard Payments
      • MasterCard
      • PO Box 37035
      • Boone, IA 50037-0035

  • DISPUTE A TRANSACTION:
    • If you do not recognize a charge or feel you were billed an incorrect amount, please follow these three steps.
      1. Double-check your receipts and check with other authorized users of your card
      2. Contact the merchant where the purchase originated
      3. If you are unable to resolve your dispute with the merchant, complete the MasterCard Dispute Form and mail to:
        • Mail:
          • Disputes Department
          • PO Box 10409
          • Des Moines, IA 50306-0409


  • IF YOU SUSPECT FRAUD:
    • Call (800) 234-5354 immediately to report any fraud. Complete the MasterCard Fraud Affidavit and mail to:

      • Mail:
        • Fraud Department
        • PO Box 10409
        • Des Moines, IA 50306-0409